Support· returns & refunds
Help with
your order.
Start with the order and the affected item. The available return, replacement or refund options depend on that product and its terms.
Prescriptions
Contact your care team or dispensing pharmacy about prescription-order problems. Do not send medication back unless you receive specific instructions.
OTC & supplements
Check the policy attached to the item for eligibility, condition requirements and the request window. Support can help review your order.
Subscriptions & labs
Review your plan's commitment, renewal and cancellation details in Auto-Renewal Terms. Lab-order cancellation and refunds depend on the order's status and terms.
Describe the issue and select the item from your order so support has the right context.