Support· shipping
Your order,
with a clearer next step.
Find shipment updates in your portal. Timing, shipping costs and handling requirements depend on the item and fulfillment partner.
Delivery details
Review the delivery estimate and shipping charge for your order. Prescription fulfillment follows the required clinical and pharmacy steps.
Packaging & handling
Packaging varies by product and fulfillment partner. Read any delivery and storage instructions supplied with your order.
Tracked in your portal
Open Orders in your portal to see the carrier and shipment updates available for your order.
The fine points
Do you ship to my state?
Availability depends on the product, destination and required care. Read States we serve.
What about refrigerated medication?
Follow the dispensing pharmacy's handling and storage instructions. Contact the pharmacy or care team if there is a concern about the condition on arrival.
Lost or damaged package?
Open the order in your portal and contact support with the affected item and the problem. Support will review the next step.